Shipping (United States)
Free shipping to US address with trackable US Postal First Class mail.
Most international orders are shipped International First Class. We are currently shipping to Canada, Europe, Australia, and New Zealand. Package weighing under 16 ounces (untracked) is $14.99.
More countries will be added. Please contact us if you are outside of these countries, we may be able to accommodate your order.
Duty and taxes may be charged by the destination country. This is an additional cost you need to pay to your government to clear your package to enter your country. Please pay this charge so that your shipment will be cleared for delivery.
Return items must be shipped in a box. Damaged return items due to improper packaging may result in a partial refund.
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Special order and custom made pieces cannot be returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 4 business days), and the time it takes your bank or credit card to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please contact us or call us at (800) 798-2302 with any questions regarding shipping and returns. Customers service agent is available M-F 9-5 EST.